雪具寄存服務條款

01Operator and Scope

These Gear Storage Terms of Service (“Terms”) apply to gear storage, handover and confirmed delivery or transportation assistance provided in Hokkaido, Japan by PL A-VENTURE 株式会社 (“PL A-VENTURE”, “we”, “us” or “our”). The location, period, item count, handover method, fees and additional services are those in the booking confirmation. A website form is only a request. Unlisted services require written confirmation.

02Booking, Information, Identity and Payment

The customer must provide accurate names, contact, storage and collection details; declare the type, quantity, outer bags and relevant condition of items; and confirm lawful ownership or authority from the owner.

Every storage application requires the customer to upload an image of a valid passport for identity verification. We may refuse receipt or release if verification is incomplete. Under our Privacy Policy, the image is used only to verify the depositor and recipient, prevent misuse, protect stored property, and handle suspected prohibited contents, incidents, disputes or legal requirements.

The passport image is deleted immediately after correct return of the items, settlement of all charges and closure of the storage case. If retention is required by law, lawfully requested by police or another competent authority, or reasonably necessary for an unresolved case, it is retained only until the applicable requirement or case is complete.

A booking is formed after our confirmation and receipt of full payment. Prices are those in the confirmation or website at payment and are not retrospectively adjusted. Overdue storage, extra delivery, rearrangement and additional services may be charged separately.

03Accepted and Prohibited Items

Unless agreed otherwise in writing, we accept properly packed and declared skis, snowboards, boots, poles, helmets, snow clothing and ordinary snow-sports accessories.

Do not store cash, identification documents, jewellery, precious metals, high-value collectibles, electronics, food, perishables, plants, animals, liquids, batteries or fuel, or anything illegal, regulated, flammable, explosive, corrosive, radioactive, strongly odorous, pest-prone or hazardous. Undeclared contents inside a bag are outside the accepted scope.

The customer is responsible for the contents, source, legality and safety of everything inside a bag. Our receipt of a sealed outer bag does not mean that we inspected, knew of or approved each item inside. If we discover or reasonably suspect drugs, weapons, other prohibited or hazardous contents, a hygiene risk or misdeclaration, we may refuse receipt or suspend or terminate service, restrict access to the items, notify police or another competent authority as applicable, and provide information lawfully required. Until police or the competent authority gives instructions, we will not independently move, open, return or dispose of the items, except for reasonable safety measures necessary to address an immediate risk to persons or property.

The customer bears responsibility, to the extent attributable to them, for investigations, seizure, claims, penalties, loss and reasonable handling costs arising from illegal or prohibited contents stored, concealed, misdeclared or delivered by the customer or their authorised person. This does not exclude any responsibility that PL A-VENTURE must itself bear under applicable law.

04Packing, Dryness and Bag Contents

Before handover, items must be fully dry, clean, secured and sealed in packaging suitable for ordinary handling and stacking. Remove food, liquids, warmers, fuel, batteries and prohibited items. The customer is responsible for damage from moisture, mould, rust, odour, colour transfer, pests, natural ageing or inadequate packing.

Except where necessary to address an immediate risk to persons or property, follow instructions from police or another competent authority, comply with applicable law, or perform an authorised additional service, we do not open bags, organise or dry contents, inspect each item, retrieve a single item or repack. Contents and quantities rely on the declaration and are not treated as individually counted or valued by us. Waxing, repair and other services require written confirmation.

05Handover, Records and Third Parties

At handover, the parties should reasonably check outer bags, count and visible condition. We may photograph appearance, labels and handover for service records. Visible damage or discrepancies should be identified before departure; receipt of an outer bag does not establish an individual count of undeclared contents.

A customer storing for another person, sharing an account or arranging third-party handover must have lawful authority and remains responsible for information, payment, contents and owner disputes. We may request ownership or authority evidence and suspend collection or delivery until a dispute is resolved.

06Collection, Delivery and Authorised Recipients

Collect on the confirmed date with required identity and booking information. A friend, hotel employee or other person may collect only after the original customer gives written notice and supplies reasonable authorisation details. We may refuse release if verification is incomplete.

For delivery on a specified date, provide the complete address, recipient, hotel booking name, check-in date and preferred handover date at least 14 days in advance. Requests inside 14 days are urgent requests: we will try to assist but cannot guarantee a date or time and may charge an additional fee.

Weather, road closure, traffic, flights, hotel refusal, third-party logistics, incorrect details and events beyond reasonable control may cause delay or rescheduling. We will offer a reasonable practicable arrangement but do not cover resulting flights, accommodation, transport, rentals or other indirect costs.

07Cancellation and Early Termination

Storage capacity is reserved after payment and confirmation. Unless the confirmation or applicable law says otherwise, customer cancellation, failure to hand over, shortening of the period or early collection does not qualify for a refund or pro-rata return. Notify us promptly so that any not-yet-provided and cancellable additional service can be stopped.

If, before storage begins, we cannot supply the confirmed service for a reason within our control, the affected unprovided part is returned in full to the original payment method without an administrative fee. If we must end service early after it begins, we provide a reasonable refund, alternative or remedy for the unprovided period and actual effect, except where termination results from the customer's breach, safety risk, prohibited item, unpaid amount or refusal of reasonable verification.

For natural disaster, government action, major accident or widespread road or transport disruption beyond reasonable control, the parties will reasonably address the service supplied, alternatives and actual costs.

08Overdue Storage, Extension and Uncollected Items

Contact us and obtain confirmation before expiry to extend. Extension depends on space and operations and is charged at the then-applicable price. Keeping items without confirmation is not an approved extension.

Items not collected by expiry continue to incur reasonable storage and handling fees. We will reasonably contact the customer using the supplied email, phone or messaging account; the customer must keep details current. Release occurs after outstanding charges and verification are completed.

If items remain uncollected, we will issue a final written notice stating a collection deadline, accrued fees and possible consequences. If the customer still does not pay, collect or make a confirmed arrangement, we may, to the extent permitted by applicable law, relocate the items, use third-party storage, or reasonably sell, donate, recycle or dispose of them. Reasonable resulting costs may be charged. Sale proceeds may first offset unpaid charges and disposal costs, with any balance handled under applicable law. This does not waive debt accrued before disposal.

09Damage, Loss, Insurance and Liability

This is ordinary storage, not insurance. Customers should obtain suitable cover and retain receipts, models and photos. We take reasonable care but do not guarantee against theft, fire, earthquake, severe snow, flooding, outage, third-party acts or another event beyond reasonable control.

To the extent permitted by law, we are not responsible for pre-existing defect, natural ageing, ordinary wear, moisture, mould, rust, odour, colour transfer, inadequate packing, undeclared or prohibited contents, incorrect information, customer or third-party conduct, or loss not directly caused by our breach or negligence. We do not cover loss of use, itinerary, income or other indirect loss.

A suspected loss or damage during our custody must be reported at collection or promptly after discovery, with photos, proof of purchase and reasonably needed information. Liability and remedy are reasonably assessed from direct loss, age, condition, depreciation, repairability, evidence and applicable law. Nothing excludes or limits liability for wilful misconduct or gross negligence or a consumer right that cannot lawfully be excluded or limited.

10Refusal or Suspension

We may reasonably refuse receipt, suspend release or terminate service for incomplete information or payment, refusal of reasonable verification, excess or out-of-scope items, unsafe packing, suspected prohibited contents, hygiene or safety risk, staff harassment, illegality or breach of these Terms. Where practicable, we explain the reason and allow correction, except for urgent safety, legal requirements or serious breach.

11Personal Data, Updates and Law

Under our Privacy Policy, we process booking, identity, contact, payment, item, handover, photo and communication records to provide service, protect property, prevent fraud, handle payment, incidents and disputes, and meet legal obligations.

The version applying to a booking is the version published and referenced when the customer confirms or pays. A later publication does not retrospectively change a confirmed booking, except for a reasonable measure required immediately for law, safety or operations.

These Terms are governed by Japanese law. The parties should first try reasonably to resolve a dispute. If unresolved, the Sapporo District Court has exclusive agreed jurisdiction as the court of first instance, except where mandatory consumer law provides otherwise. Chinese and English versions are available. If ambiguous or inconsistent, the English version prevails unless applicable law requires otherwise.